Halt Registry (“we,” “us,” or “our”) explains in this Privacy Policy how personal information is handled when you visit haltregistry.com, use our customer portal, contact us, or purchase domain registration, web hosting, VPS, dedicated server, email, and related services.
Depending on how you use our services, we may collect:
– Contact and account information, including your name, email address, telephone number, business details, billing address, and account credentials.
– Order and billing records, including the services purchased, invoices, payment status, and transaction references.
– Domain information, including registrant and administrative contact details needed to register or manage a domain.
– Support information, including enquiries, messages, and files you choose to send us.
– Technical information, including IP addresses, browser and device details, access logs, and information about how our website and services are used.
Some information is needed to create an account, process an order, or deliver a service. If you do not provide it, we may be unable to fulfil your request.
We use information as needed to:
– Set up accounts and provide, maintain, and support services.
– Process orders, payments, renewals, cancellations, and refund requests.
– Send account notices, invoices, service updates, and security alerts.
– Respond to enquiries and resolve technical issues.
– Protect accounts, detect fraud or misuse, and improve service reliability.
– Meet applicable legal, accounting, and domain registration obligations.
If you subscribe to our mailing list, we may send news and offers. You can unsubscribe at any time without stopping essential account or service communications.
Where applicable law requires a legal basis for processing, we rely on the basis relevant to the activity: performing our agreement with you, meeting legal obligations, legitimate interests such as service security, or consent where required. You may withdraw consent for consent-based processing by contacting us.
Relevant information may be shared with providers involved in delivering our services, such as hosting infrastructure providers, domain registrars and registries, payment providers, and support or communication platforms.
Domain registration may require information to be transmitted to the relevant registrar or registry. Any disclosure of registration information is subject to applicable rules, law, and the terms of the selected domain service.
We may also disclose information when legally required or where permitted by law to investigate fraud, protect our services, or respond to legal claims. Providers acting independently may have their own privacy notices.
Providers may process information in countries other than your own. Where international transfer requirements apply, the arrangements must meet the relevant legal requirements.
Our website and customer portal may use cookies or similar technologies to support sign-in, security, preferences, and website functionality.
If optional analytics or advertising technologies are used, their purposes and any legally required choices will be explained through the relevant notices or controls. Where consent is required, optional technologies will only be used with that consent.
You can manage cookies through your browser settings and any cookie controls provided on the website. Blocking essential cookies may prevent some features from working.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, and disclosure. No internet transmission or storage system can be guaranteed completely secure.
We retain information for the period needed for its purpose. This depends on factors such as the duration of your account, service administration, applicable tax and accounting requirements, domain registration obligations, security investigations, and dispute resolution. Information is deleted or anonymised when it is no longer required, subject to applicable obligations and backup retention arrangements.
Depending on the laws that apply to you, you may be entitled to request access to, correction of, or deletion of your personal information. You may also have rights to restrict or object to certain processing, receive a portable copy of information, withdraw consent, or complain to a relevant data protection authority.
To make a request, contact us using the details below. We may need to verify your identity before acting. Some information may need to be retained to meet legal obligations or handle unresolved matters.
If you use our hosting services to collect personal information from your own visitors or customers, you are responsible for providing an appropriate privacy notice and meeting your obligations. Our handling of that hosted information is also governed by the applicable service and data processing agreements.
External websites and independently operated services have their own privacy practices. Review their policies before providing information.
Refund requests must be submitted within 24 hours of the successful payment timestamp for the relevant order.
NO REFUNDS ARE AVAILABLE FOR REQUESTS SUBMITTED MORE THAN 24 HOURS AFTER PAYMENT, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.
To request a refund, use our contact form or submit a support ticket through the customer portal. Include your registered email address, order or invoice number, payment details sufficient to identify the transaction, and the reason for your request. Do not send your password or full payment card details.
The time your request is submitted determines whether it falls within the 24-hour window; a later response from our team does not make a timely request ineligible. Requests received within the window will be assessed against the purchase terms disclosed before payment.
Cancelling a service after the refund window does not create a right to a refund for an unused period, except where applicable law requires otherwise.
This rule applies to purchases made under these terms after their effective date. Earlier purchases remain subject to the terms and any guarantees applicable when the purchase was made. Nothing in this policy removes rights or remedies that cannot legally be excluded.
We may update this policy to reflect changes in our services, practices, or legal obligations. The revised version will show an updated date. Where required, we will notify you of significant changes or obtain consent before introducing a new use of your information.
For privacy enquiries, information requests, cancellations, or refund requests, contact Halt Registry through:
Website: https://haltregistry.com/
Contact form: https://haltregistry.com/contact-us/
Support tickets: https://portal.haltregistry.com/submitticket.php
